SUPERVSN does not accept returns or offer refunds on standard purchases.

We offer complimentary exchanges on eligible full-price orders placed through supervsn.com within the United States.

Exchange Eligibility

To qualify for an exchange:

• Items must be unworn, unwashed, unused, and in their original condition.
• Original tags must be attached, and proof of purchase is required.
• Exchanges must be initiated through our online exchange portal.
• Exchanges are available for eligible full-price U.S. online purchases only.

International orders are not eligible for exchanges.

Final Sale Items

All sale items are FINAL SALE and cannot be returned, exchanged, refunded, or issued store credit.

Any final-sale items sent back to us will be shipped to the original shipping address.

Gift cards, when available, are non-refundable.

In-Store & Retail Partner Purchases

Purchases made at our SUPERVSN Slauson flagship or through retail partners must be handled at the original place of purchase and are not eligible for online exchanges.

Incorrect or Defective Items

If you receive an incorrect, misprinted, or defective item, please contact support@supervsn.com with your order number and photos of the issue.

Our team will review your request and follow up with next steps.

Order Changes

Orders cannot be modified once placed, including changes to product size, shipping address, or billing address.

For cancellation inquiries or other order questions, please contact support@supervsn.com. Cancellations are not guaranteed.

If an order is returned due to an incorrect or invalid shipping address, the customer is responsible for reshipping charges.

Lost or Missing Packages

If your package is lost or missing, please contact the shipping carrier to open a claim.

Once the carrier has closed the claim, email support@supervsn.com with your order number and claim documentation.

Our customer service team will review each situation individually, subject to applicable law.

Shipping Information

Orders typically process within 2–3 business days, excluding weekends and holidays. All orders ship via USPS.

• Standard First-Class Shipping: Free on orders of $125 or more. Estimated delivery within 1–5 business days after shipment.
• USPS Priority Shipping: Estimated delivery within 1–3 business days after shipment. Rates vary by shipping destination and are calculated at checkout.

Delivery estimates are not guaranteed.

Start an Exchange

To initiate an eligible exchange, visit our online portal:

https://supervsn.loopreturns.com

For additional assistance, please contact support@supervsn.com.